Watersnake Warranty & FAQs
Watersnake One-Year Limited Warranty
Innovative Procurement (IP) is a distributor of Watersnake trolling motors, and we stand behind the quality of everything we sell and hope you are happy with your Watersnake trolling motor. If you are unsatisfied with a trolling motor that IP distributed, please see warranty information below or register your product here
- The limited warranty is against manufacturer defects for one year from date of purchase for non-commercial users. Commercial operators, including but not limited to rental operators, will be covered for six months from date of purchase.
- Motor must be owned by the original purchaser. Dated proof of purchase is required.
- Only motors distributed by IP will be covered under the one-year limited warranty period.
- Customer must provide reasonable documentation to establish a defect, including but not limited to:
- Digital photographs and/or video clearly showing the defect
- Be willing to troubleshoot to establish or narrow down the cause of the problem
- Our obligation under this warranty shall be limited to replacing a part or parts as shall be necessary to remedy any malfunction resulting from defects in material or workmanship as covered by this warranty.
- IP will ship replacement parts proven defective to the purchaser during the one-year warranty period. Replacing the defective part with a new part will be the responsibility of the purchaser and will not void the one-year warranty if IP authorizes the replacement of the defective part. Videos, directions, etc., on how to replace parts can be found on our website.
- If a replacement part does not repair the defect, Innovative Procurement, at its discretion, will issue a replacement for the defective motor after receipt of the returned motor and after defect is confirmed.
- The cost of shipping a replacement part or a replacement motor will be covered by IP during the one-year warranty period only.
- Innovative Procurement will not reimburse packaging/handling charges incurred by full-service operations such as FedEx, Kinkos, UPS Stores, or other packaging and shipping providers. Please retain the original box and all packaging material until you are completely satisfied with the condition and performance of your motor. Doing so will make it easier to return the motor if necessary.
- IP is not responsible for shipping replacement motors to any country other than the United States.
- See below for terms and conditions that apply to this warranty.
Check out our Returns and Exchanges policy
One-Year Limited Warranty applies to defects in material and workmanship. It does not cover:
- Damage due to negligence, neglect, lack of maintenance, accident, abnormal or improper use, bad assembly or improper repair attempts
- Failure to follow proper installation instructions as listed in the owner’s manual and which results in damage to the motor.
- Alteration or customization
- Normal wear
- Aesthetic imperfections
- Incidental costs such as haul-out, launching, towing or any other consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty is void in the following circumstances
- The motor is misused, or abused, or not used in accordance with the manufacturer’s instructions.
- The motor is used in any activities that are in violation of U.S. Coast Guard Regulations, Federal, State, or any other governing law in the area where the boat is used.
- IP is not responsible for shipping replacement motors to any country other than the United States.
- Severability: If any provision of this Limited Warranty is unenforceable, for any reason, all other provisions hereof shall remain in full force and effect.
INNOVATIVE PROCUREMENT’S SOLE OBLIGATION, AND BUYER’S SOLE AND EXCLUSIVE REMEDY, UNDER THIS WARRANTY SHALL BE, AT INNOVATIVE PROCUREMENT’S OPTION AND SUBJECT TO THE TERMS AND CONDITIONS OF THIS WARRANTY, REPLACEMENT OF ANY PART OR PARTS WHICH ARE DETERMINED BY INNOVATIVE PROCUREMENT, LLC, TO BE DEFECTIVE. WITHOUT LIMITING THE FOREGOING, UNDER NO CIRCUMSTANCES SHALL INNOVATIVE PROCUREMENT, LLC, BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL, CONTINGENT, OR PUNITIVE DAMAGES, FOR ANY BREACH OF WARRANTY.
Limitation and Disclaimer of Warranty. – EXCEPT AS HEREINABOVE SET FORTH, INNOVATIVE PROCUREMENT, LLC, MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AND THE LIMITED WARRANTY HEREINABOVE SET FORTH IS EXPRESSLY IN LIEU OF ANY WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED, AND ALL OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF INNOVATIVE PROCUREMENT, LLC. IF WITHOUT LIMITING AND NOTWITHSTANDING THE FOREGOING, ANY WARRANTY SHALL BE FOUND TO EXIST BEYOND THE LIMITED WARRANTY HEREINABOVE SET FORTH, ANY SUCH ADDITIONAL WARRANTY SHALL BE LIMITED IN DURATION TO THE TERM OF THE REPLACEMENT WARRANTY PROVIDED FOR HEREIN WITHOUT APPLICATION OF EXTENDED WARRANTY.
Limitations of Remedies. WATER ACTIVITIES ARE, BY THEIR NATURE, HAZARDOUS. USERS OF INNOVATIVE PROCUREMENT, LLC, PRODUCTS ASSUME ALL RISK AND LIABILITY WHATSOEVER RESULTING DIRECTLY OR INDIRECTLY FROM THE USE OF SUCH PRODUCTS, WHETHER USED SINGULARLY OR IN COMBINATION WITH OTHER EQUIPMENT, INCLUDING ALL RISK OF BODILY INJURY OR DEATH AND WHETHER ARISING IN CONTRACT OR TORT OR OTHERWISE, AND SPECIFICALLY INCLUDING INCIDENTAL, SPECIAL, AND CONSEQUENTIAL DAMAGES. REMEDIES FOR BREACH OF CONTRACT ARISING BY IMPLICATION OR OPERATION OF LAW, EXCEPT AS OTHERWISE PROVIDED HEREIN, ARE EXCLUDED. YOUR BOAT SHOULD ONLY BE OPERATED WITHIN THE US COAST GUARD APPROVED MAXIMUM CAPACITY RATINGS AS STATED ON THE BOAT.
Restrictions on Limitations and Disclaimers. SOME STATES MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR THE EXCLUSION OR LIMITATION OF THE DURATION OF IMPLIED WARRANTIES. THEREFORE, SOME OR ALL OF THE LIMITATIONS AND/OR EXCLUSIONS OF WARRANTIES AND REMEDIES SET FORTH ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
Watersnake FAQs
General
Use a 12 volt Deep Cycle Marine Battery. Do not use a Lithium battery.
It’s most likely a speed control unit issue.
Most likely it is a turning motor issue which you would need a turning box motor.
All the Watersnake shadow trolling motors come with a foot control pedal.
The serial number can be found on the bottom of the head of the motor. The number starts with a 9.
If it’s the same size of trolling motor, it should work.
No, you cannot, the other motors are too big.
Shadows
Depending on motor size, it will range from 14 to 17
Two to eight hours
The ASP 18, ASP 24 and Tracers are recommended and made for small watercraft.
Tracers
Depending on motor size, it will range from 10 to 16
1.5 to 8.5 hours
You can use small watercraft like a kayak, canoe, Jon boat and an inflatable boat.
Venom
Depending on motor size, it will range from 10 to 16
1.5 to eight hours
Assault
ASP
Depending on motor size, and if you have a kayak bracket, it will range from 8 to 12
1.75 to five hours
No, you cannot, the other motors are too big.
